Effective date: July 2026

These Terms of Service ("Terms") govern your access to and use of the TaxSync platform and website operated by TaxSync GmbH ("TaxSync", "we", "us"), a company registered in Germany. By accessing or using our services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

TaxSync provides a cloud-based software platform for calculating, managing, and reporting environmental taxes and extended producer responsibility (EPR) obligations across European jurisdictions. The Service includes:

• Multi-country packaging tax calculations (UK PPT, Spain IEEP, Italy IMBA, and others)
• EPR scheme registration and reporting (LUCID, Citeo, CONAI, Ecoembes, Fost Plus, and others)
• EU Packaging and Packaging Waste Regulation (PPWR) compliance assessments
• Declaration of Conformity (DoC) generation in accordance with PPWR Annex VIII
• Recyclability assessments against RecyClass, KIDV, APR, and COTREP frameworks
• GS1 GDSN data synchronisation and EANCOM EDI processing
• Data integration with SAP, Oracle, Microsoft Dynamics, and RESTful API

The specific features and data limits available to you depend on your subscription plan as detailed in your order form.

To use the TaxSync platform, you must register an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to notify us immediately of any unauthorised access to your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe to be compromised.

Access to the TaxSync platform requires a paid subscription. Subscription plans, pricing, and payment terms are set out in the order form or proposal agreed upon between you and TaxSync.

Billing cycle: Subscriptions are billed annually or monthly as agreed. Invoices are payable within 14 days of issue unless otherwise agreed.

Price adjustments: We may adjust pricing upon renewal with at least 60 days written notice before the next billing period.

Late payments: Overdue amounts accrue interest at the applicable statutory rate under §288 BGB. We reserve the right to suspend access to the platform if payments are more than 30 days overdue.

Taxes: All prices are exclusive of VAT, which will be added at the applicable rate.

You retain all rights to the data you upload to the TaxSync platform ("Customer Data"). You grant TaxSync a limited, non-exclusive licence to process Customer Data solely for the purpose of providing the services described in these Terms.

We will not access, use, or disclose Customer Data for any purpose other than providing, maintaining, and improving the platform, unless required by law. Upon termination of your subscription, you may export your data within 90 days. After that period, we will delete your Customer Data from our active systems.

For details on how we handle personal data, please refer to our Privacy Policy.

The TaxSync platform, including its software, documentation, design, trademarks, and all related intellectual property, remains the exclusive property of TaxSync GmbH. These Terms do not grant you any rights to our intellectual property other than the limited right to use the platform during your active subscription.

You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the platform. You may not sublicense, resell, or redistribute the platform or any part of it.

We target an uptime of 99.5% measured on a monthly basis, excluding planned maintenance. Planned maintenance will be carried out during off-peak hours where possible, and we will provide at least 48 hours notice.

Support is available via email at support@taxsync.eu. Response times depend on your subscription tier and are specified in your order form or service level agreement.

To the extent permitted by applicable law:

TaxSync is liable without limitation for damages caused by intent or gross negligence, for injury to life, body, or health, and under the German Product Liability Act (Produkthaftungsgesetz).

For breaches of essential contractual obligations (Kardinalpflichten) caused by simple negligence, our liability is limited to the typical, foreseeable damage. Essential contractual obligations are those whose fulfilment is necessary for the proper execution of the contract and on whose compliance you may regularly rely.

In all other cases of simple negligence, TaxSync is not liable.

Our aggregate liability for damages in any 12-month period is limited to the total fees paid by you to TaxSync during that period.

TaxSync does not guarantee the accuracy of tax calculations for jurisdictions where regulatory rules are ambiguous or where you have provided incomplete or inaccurate data. You remain responsible for verifying compliance with applicable laws.

Both parties agree to treat as confidential any non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential. This includes, but is not limited to, business plans, customer lists, pricing, technical data, and product roadmaps.

Confidential information may only be disclosed to employees or advisors who need to know it for purposes related to these Terms and who are bound by equivalent confidentiality obligations. This obligation survives for three years after termination of the contract.

Term: Your subscription begins on the date specified in your order form and continues for the agreed subscription period. Unless terminated, subscriptions renew automatically for successive periods of the same length.

Termination for convenience: Either party may terminate the subscription by providing written notice at least 30 days before the end of the current billing period.

Termination for cause: Either party may terminate immediately if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice. We may also terminate or suspend your access immediately if you fail to pay fees when due or if continued use would violate applicable law.

Effect of termination: Upon termination, your access to the platform will be deactivated. You may export your data within 90 days of termination. We will delete your Customer Data from active systems after that period, subject to any legal retention obligations.

Where TaxSync processes personal data on your behalf as a data processor, the parties will enter into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR. The DPA forms an integral part of these Terms and covers: the subject matter and duration of processing, the nature and purpose of processing, the categories of data subjects and types of personal data, and the obligations and rights of the controller.

A copy of our standard DPA is available upon request at privacy@taxsync.eu.

Neither party is liable for failure or delay in performing obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, war, terrorism, epidemics, government actions, power or internet outages, or third-party service failures. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact.

We may modify these Terms from time to time. For material changes, we will provide at least 30 days notice via email to the account holder. Your continued use of the platform after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you may terminate your subscription in accordance with Section 9.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law rules.

For disputes arising from or in connection with these Terms, the exclusive place of jurisdiction is the registered seat of TaxSync GmbH, to the extent permitted by law. This does not affect mandatory consumer jurisdiction rules under EU law.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the intent of the original provision.

These Terms, together with any applicable order form, DPA, and service level agreement, constitute the entire agreement between you and TaxSync regarding the use of the platform. They supersede all prior or contemporaneous agreements, representations, and understandings, whether written or oral.

Questions about these Terms can be directed to legal@taxsync.eu.